"TEE Off" For Success

by Mike Foote on 6/29/12

In a recent blog post we discussed hiring employees for personal attributes, behaviors, and values, and then training the skills required to do the job.  This is extremely important especially if the employee is to interact with your customers, and also if he or she is to train and lead successive employees.

Now that you’ve hired this person, how do you ensure that he/she will succeed?  The answer lies in training and development.  To lay the groundwork for a long, healthy working relationship with this new potential leader and advocate of your business, your vision, and your ideals, start off on the right foot, and “TEE off” for success:

Train:

A comprehensive training program is a great way to get your employees started off on the right foot.  In our last blog, we discussed training new employees on the skills necessary to do the job.  But what about training them on other aspects of your business?  To develop the proper atmosphere, foster development, and create ownership of the job, you need to also train your employees on what will help them understand their place in your organization and develop a desire to grow:

  • Company history
  • The mission and values of the company
  • The company’s strategic plan for growth
  • The specific role they will play not only in the day to day operations, but in the future growth of the organization

Equip:

Every job that needs to be done has tools to make completion of the job possible.  Would you send your carpenter out to a job without a saw, or a painter without a brush?  Some tools are easy to see the need for; others are not.  A fairly new coworker in our restoration business said the other day, “I was told that we “make wet things dry and we make dirty things clean,’” but she quickly realized there was much more to the job than that.  We need to equip our people not only with the tools to carry out their daily tasks, but also with the knowledge of what it takes to succeed at those daily tasks, and what to do if, or when, obstacles get in the way.

Empower:

Any parent who has raised a child to adolescence and beyond knows the meaning of the statement, “You teach them the best you can and hope for the best.”  You hope that when they leave the nest, they make good choices based on what they’ve been taught.  Once you’ve trained and equipped your employees, you need to let them “fly” as well by giving them the freedom and authority to make decisions.  Your training has given them the confidence to do the job; your equipping has given them the means to do it; the empowerment gives them the authority.  They may struggle at first; they may have questions.  But if you are there to reinforce their training and give them what they need to succeed, they will ultimately rise to the occasion.