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Originally designed for the property and casualty insurance industry, WEL's Continuing Education (CE) classes are applicable in a wide variety of fields, including real eatate, education, human resources, management and customer service, and are approved in many states for CE credit.  Contact WEL Support Services at (518) 766-5616 to find out how we can tailor a program to suit your needs.

The courses listed below are intended and approved for Continuing Education Credit (CEC) for insurance agents, adjusters, brokers, and customer service representatives.

The courses are designed for half-day seminars, but courses from multiple categories may be combined to provide a full day of education credits. (Note: Due to some duplication of material, it is not recommended to combine two courses from the same category in one day's session.)

Most states regard one hour of instruction to qualify for one CEC and allow for a 10-minute break for every hour of instruction; hence, for example, a 3-credit course would involve three, 50-minute blocks of instruction with two 10-minute breaks. See notes for specific state requirements.


The "Claims 101" Series

This series of courses was designed with the help of insurance agents around the country to answer the question, "What do agents REALLY need to know about property damage and property damage claims?"  The basics of different types of property damage are covered, including how to prevent them.  Then we take a look at what happens when an insured calls in with a claim, from the first phone call to final insurance payment.   Included in these courses are:

  • Emergency procedures
  • Claim assignments
  • Adjuster/insured relationships
  • Professional property damage mitigation
  • Claim handling procedures

Everything the agent needs to know is discussed, including what to tell their clients when the phone rings.

Current courses in the "Claims 101" series:

Claims 101: Water Damage

(3 credits)

Claims 101: Fire Damage

(3 credits)

Claims 101: Mold

(3 credits)


Water Damage Related Courses

Basic Water Damage Mitigation

3 credits

This course in an introduction to the basics of water damage. The participant is introduced to the Institute of Inspection, Cleaning and Restoration Certification (IICRC) standards regarding categorization of water damage and what that means to the ability of saving structure and contents. Common sources of water losses are examined, as well as basic mitigation procedures and equipment. Photos from actual claims are used to illustrate examples of what the homeowner can expect during the mitigation process.

Principles of Structural Drying

3 or 4 credits

This course continues the discussion of water damage mitigation begun in the Basic Water Damage Mitigation course (while not a requiring it as a prerequisite). An emphasis is placed on the special drying techniques and the latest equipment technologies often required in structural drying in order to save structural components rather than having to perform extensive and expensive demolition and reconstruction. Photos from actual claims are used to demonstrate these special techniques and technologies in use.

Black Water Remediation: Science, Safety and Standards

3 credits

This course reviews the IICRC categories of water damage discussed in the Basic course and focuses on the unique details surrounding the Category 3 water loss. The types of microorganisms present in black water are discussed, and the importance of safety protocols of black water remediation is emphasized. The process of black water remediation is outlined, including cleaning, sanitization, extraction, drying, and deodorization.

Mold Remediation: Science, Myths and Methods

3 or 4 credits

This course gives attendees a basic knowledge of what mold is, how it grows, and why some varieties are harmful. Special attention is paid to outline the facts and refute the myths about mold growth and its harmful effects, as well as prevention of mold growth and the latest methods employed in professional mold remediation. Photos from actual claims are used to demonstrate how the process of mold remediation in both residential and commercial structures.

Fire Damage Related Courses

The Chemistry of Fire and Smoke Damage Remediation

3 credits

This course, presented from a scientific point of view, helps the attendee understand how a fire travels through and causes damage in a home. Fire will be studied as a chemical reaction, causing heat and pressure, and changing a home's structural components and contents into potentially dangerous or damaging atmosphere. This understanding will help to shed light on the safety precautions required upon entering a fire-damaged home, as well as the emergency procedures necessary to protect salvageable structure and contents. The process of professional fire and smoke damage remediation is also discussed, as well as homeowners' responsibilities and tips for protecting the property from further damage.

Deodorization: Science and Standards

3 credits

This course examines how the human olfactory system works and how the emotional event of a property damage affects the homeowner's sense of smell. The various sources and the chemical nature of odor are examined, as well as the techniques and technologies utilized in detection and elimination of odor from personal property.

Ethics Courses

Everyday Ethics

3 credits

This course examines the state of business ethics in today's society and provides a framework and tools for developing an ethical philosophy, a method of making an ethical decision, and ideas for incorporating ethical thinking into daily life. Different views and methodologies are examined, allowing the attendees the ability to develop their own personal approach and solidify their views. The advantages of applying their ethics models to their personal and professional lives are discussed with the help of real life examples.

Customer Service Ethics

3 credits

This course addresses the unique challenges being faced by those in the customer service-related industries.  Participants in the course will work to develop systems and methods for creating a workplace focused on customer service based on ethical principles.  The class participants play an active role in group discussions and sharing of their own experiences to help define what the customer wants, and how it can be delivered.

Miscellaneous Courses

Understanding the NFIP

3 or 4 credits

 This course uses photos, diagrams, flood elevation maps. and actual engineering and geologic information to give a broad layman's view of the National Flood Insurance Program.  Everything from definitions, policies and products to the claim handling process is covered, with special emphasis placed where needed based on class questions and interest.  For a preview of course content and to submit questions to the presenter, see the video below.

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